[Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

Bentley, Andrew Charles abentley at ku.edu
Wed May 25 10:57:44 EDT 2022 

We too had issues with streaking on or labels (areas of non-printing) and eventually chalked it down to the ribbon return spool.  If the return spool is not in perfect alignment with the feed spool, it causes the ribbon to wrinkle as it goes through the print head and thus cause these areas of non-printing.  We eventually cut the ribbon off the return spool and let it feed out the front of the printer with the media.  This had the added bonus of allowing more time for the print to “settle” on the media which produced a much more consistent print.  Granted, you have to peel the ribbon off every label, but that is a small price to pay for consistent, good labels.  Another factor is the cleanliness of the print head.  If your printer is in a dusty environment it is always advisable to clean the print head every so often to remove any dust or debris that has accumulated and may cause similar non-printing streaks.  We use a cotton swab with 95% ethanol to lightly swab the print head every so often to clean it.  Just make sure that the printer is turned off when you do it.

Andy
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Andy Bentley
Ichthyology Collection Manager
University of Kansas
Biodiversity Institute
Dyche Hall
1345 Jayhawk Boulevard<x-apple-data-detectors://9/>
Lawrence, KS, 66045-7561<x-apple-data-detectors://9/>
USA<x-apple-data-detectors://9/>

Tel: (785) 864-3863<tel:%28785%29%20864-3863>
Fax: (785) 864-5335<tel:%28785%29%20864-5335>
Email: abentley at ku.edu<mailto:abentley at ku.edu>
ORCID: https://orcid.org/0000-0002-3093-1258
http://ichthyology.biodiversity.ku.edu<http://ichthyology.biodiversity.ku.edu/>
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From: Pellegrini, Rodrigo [DOS] <Rodrigo.Pellegrini at sos.nj.gov>
Sent: Wednesday, May 25, 2022 8:58 AM
To: Opitz, Cindy E <cindy-opitz at uiowa.edu>; Rob Robins <rhrobins at flmnh.ufl.edu>; Bentley, Andrew Charles <abentley at ku.edu>; Katrina Derieg <kderieg at nhmu.utah.edu>; Watters, Jessa L. <jwatters at ou.edu>; Mary Sollows <Mary.Sollows at nbm-mnb.ca>; nhcoll-l at mailman.yale.edu
Subject: RE: HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

Oh, we tried that too. It improved the print quality, but never fully got rid of the lines. I don’t exaggerate when I say we worked on the issue for weeks (maybe even months), on the phone with Datamax, and we tried several different fixes. We cleaned the print head, we tried switching ribbons, loaded and unloaded multiple times, adjusted the print speed, darkness/density, etc. I think we tried every fix down their flow chart until the “defective printhead” box was reached, but because I let the ticket sit for a few weeks and it got closed, and by then we were out of warranty, we were told we’d have to pay for the replacement and shipping of the printer to their tech division. At that point we were on the wrong end of the fiscal year and all out of money. It was an ongoing issue that was never resolved, but they had the loophole of having automatically closed the support ticket because I failed to keep it open.

Rod

Rodrigo Pellegrini
Registrar, Natural History Bureau
New Jersey State Museum
PO Box 530
Trenton, NJ 08625-0530
USA

Rodrigo.Pellegrini at sos.state.nj.us<mailto:Rodrigo.Pellegrini at sos.state.nj.us>
From: Opitz, Cindy E <cindy-opitz at uiowa.edu<mailto:cindy-opitz at uiowa.edu>>
Sent: Wednesday, May 25, 2022 9:30 AM
To: Pellegrini, Rodrigo [DOS] <Rodrigo.Pellegrini at sos.nj.gov<mailto:Rodrigo.Pellegrini at sos.nj.gov>>; Rob Robins <rhrobins at flmnh.ufl.edu<mailto:rhrobins at flmnh.ufl.edu>>; Bentley, Andrew Charles <abentley at ku.edu<mailto:abentley at ku.edu>>; Katrina Derieg <kderieg at nhmu.utah.edu<mailto:kderieg at nhmu.utah.edu>>; Watters, Jessa L. <jwatters at ou.edu<mailto:jwatters at ou.edu>>; Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: [EXTERNAL] RE: HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

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Our Datamax printer also “printed” blank lines across labels, but our IT folks adjusted the print density, which took care of the problem.

Cindy Opitz (she/her)
Director of Research Collections
Museum of Natural History and Old Capitol Museum
Instructor, Museum Studies Certificate Program
The University of Iowa
11 Macbride Hall, Iowa City, Iowa 52242
Office: 319.335.0481
cindy-opitz at uiowa.edu<mailto:cindy-opitz at uiowa.edu>
mnh.uiowa.edu,<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fmnh.uiowa.edu%2F__%3B!!J30X0ZrnC1oQtbA!IYFG6O-pAa6mSKK_YFeDXYn_-RqZadtuNUHYo-aPDfSTUIMwu5JZPuH603_vNGOYjOI2EFDbVvevZVW9U8XsUGIZ_2Z754KX4Q%24&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=pjQ%2F9TudCBZqmpEzv97dqCjGl0TGBWQiDlQ6OtsjpJo%3D&reserved=0> oldcap.uiowa.edu<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Foldcap.uiowa.edu%2F__%3B!!J30X0ZrnC1oQtbA!IYFG6O-pAa6mSKK_YFeDXYn_-RqZadtuNUHYo-aPDfSTUIMwu5JZPuH603_vNGOYjOI2EFDbVvevZVW9U8XsUGIZ_2YIhNT4AA%24&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QKrLuKix2budckDsyX0wbS2bHvMwdYMXBu%2FLttpWnDY%3D&reserved=0>
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From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> On Behalf Of Pellegrini, Rodrigo [DOS]
Sent: Wednesday, May 25, 2022 7:52 AM
To: Rob Robins <rhrobins at flmnh.ufl.edu<mailto:rhrobins at flmnh.ufl.edu>>; Bentley, Andrew Charles <abentley at ku.edu<mailto:abentley at ku.edu>>; Katrina Derieg <kderieg at nhmu.utah.edu<mailto:kderieg at nhmu.utah.edu>>; Watters, Jessa L. <jwatters at ou.edu<mailto:jwatters at ou.edu>>; Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: Re: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

We had an I-Class Datamax O’Neill printer until recently. I’m afraid it never worked quite right. It’s a long story, but we didn’t purchase it from Alpha Systems (we are a State of NJ agency and our purchasing regulations are as big a pain in the neck as you can imagine, and then some). Anyway, it kept printing (or rather, “not printing” or blanking) a  couple vertical lines on each label. Customer Support tried to help out, but were convinced the issue was the ribbon was wrinkled when I loaded it—not so. One time, after months of trying, I got busy with other projects and they closed the support ticket. I called again and was informed it was probably a defective print head but I was now out of manufacturer’s warranty. We learned to live with the blank lines and spaced the labels as best we could, since at that point there wasn’t much we could do.
Fast forward to last year, when the printer was old enough to request a replacement, and we found out Datamax-O’Neill was bought out by Honeywell, and the I-Class printer was no longer an option. We searched and ended up with two candidates, the Honeywell PX4E and the Zebra ZT411.
We decided to give the Zebra ZT411 a try. There were growing pains at first, the biggest of them all finding out the SDR3 and SDR5 ribbons are spun in the opposite direction than the way the Zebra ZT411 takes/loads the ribbon roll, but we have been printing very good labels for the last couple weeks--after finding out we could order the ribbon spun the way the Zebra takes it from Alpha Systems thanks to Jean-Marc Gagnon.
Granted, we have been using it only for a few weeks, but Jean-Marc has been using a Zebra for a while, now. We at the NJSM are happier with it than we were with the Datamax I-class, which never worked properly for us. I realize this is a bad experience that doesn’t reflect the overall quality of that model, but I still feel their customer support/warranty didn’t treat us fairly, even if I did drop the ball by letting the issue sit for a few weeks.

Rod

Rodrigo Pellegrini
Registrar, Natural History Bureau
New Jersey State Museum
PO Box 530
Trenton, NJ 08625-0530
USA

Rodrigo.Pellegrini at sos.state.nj.us<mailto:Rodrigo.Pellegrini at sos.state.nj.us>
From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> On Behalf Of Rob Robins
Sent: Tuesday, May 24, 2022 4:28 PM
To: Bentley, Andrew Charles <abentley at ku.edu<mailto:abentley at ku.edu>>; Katrina Derieg <kderieg at nhmu.utah.edu<mailto:kderieg at nhmu.utah.edu>>; Watters, Jessa L. <jwatters at ou.edu<mailto:jwatters at ou.edu>>; Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: [EXTERNAL] Re: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

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I appreciate the negative reviews at least as much as the positives – so thank you, Mary, Jessa, and Katrina.

We are researching printers for barcode printing right now (media too) and this is helpful.

I also echo Andy’s assessment of the datamax line of printers. Solid and reliable synched with your systems and up and running.

Sorry to hear they are hard to obtain at present.

Best,

Rob

Robert H. Robins
Collection Manager
Division of Ichthyology
[FLMNH Fishes logo email small]
Florida Museum
1659 Museum Rd.
Gainesville, FL 32611-7800
Office: (352) 273-1957
rhrobins at flmnh.ufl.edu<mailto:rhrobins at flmnh.ufl.edu>

Search the Collection:
http://specifyportal.flmnh.ufl.edu/fishes/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Fspecifyportal.flmnh.ufl.edu%2Ffishes%2F__%3B!!J30X0ZrnC1oQtbA!NbHE0F7hSS-OLRMc8pb3Y7TOKwE2ncsj8_0Yvx0TJNhtRjA_fS0MjEMK2sGz4iA7VVmV489Rwqk441nBhTvydQDM-HoXLrsC8w%24&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=k3puEWsMmuAmVRMiKcYphee7RqWXuyllfVPvzCNM9Q8%3D&reserved=0>

Search samples suitable for dna analysis:
https://www.floridamuseum.ufl.edu/grr/holdings/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fwww.floridamuseum.ufl.edu%2Fgrr%2Fholdings%2F__%3B!!J30X0ZrnC1oQtbA!NbHE0F7hSS-OLRMc8pb3Y7TOKwE2ncsj8_0Yvx0TJNhtRjA_fS0MjEMK2sGz4iA7VVmV489Rwqk441nBhTvydQDM-HproLC7_A%24&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Rlx7k1I8cgU%2BImcLWCp828VMOJxFgGOaOpkRkRaq4go%3D&reserved=0>

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From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> On Behalf Of Bentley, Andrew Charles
Sent: Tuesday, May 24, 2022 4:17 PM
To: Katrina Derieg <kderieg at nhmu.utah.edu<mailto:kderieg at nhmu.utah.edu>>; Watters, Jessa L. <jwatters at ou.edu<mailto:jwatters at ou.edu>>; Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: Re: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

[External Email]
Katrina

I would not be so quick to write them off so quickly.  We have an old model Datamax that has been a workhorse for us for about 10 years.  Not a day of problems in that time and e have been very happy with the longevity of the labels produced.  I suspect this may be growing pains with new printer models (it did take us some time to find the “sweet spot” for the Datamax to print good quality labels at first) or bad manufacturing on the part of Honeywell and/or GoDEX.  It may also be a bad combination of ribbon and media as his is important for good print quality.  We have also been using the attached ribbon and media supplied by Alpha Systems, who have been the go to for museum solution thermal transfer printer needs.  They have now started supplying and recommending the CAB Squix printers as attached since Datamax went off the market.  Does anyone have any experience with these?  Are they more reliable, easier to set up and operate?

Last resort – see if you can still find a Datamax I-Class Mark II somewhere.  They are really good 😊

Thanks

Andy
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Andy Bentley
Ichthyology Collection Manager
University of Kansas
Biodiversity Institute
Dyche Hall
1345 Jayhawk Boulevard<x-apple-data-detectors://9/>
Lawrence, KS, 66045-7561<x-apple-data-detectors://9/>
USA<x-apple-data-detectors://9/>

Tel: (785) 864-3863<tel:%28785%29%20864-3863>
Fax: (785) 864-5335<tel:%28785%29%20864-5335>
Email: abentley at ku.edu<mailto:abentley at ku.edu>
ORCID: https://orcid.org/0000-0002-3093-1258<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__orcid.org_0000-2D0002-2D3093-2D1258%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DMkNZm2P7-XfuepHZMPiFfNlhoy_rbzLa3SBG-VFUzxo%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kukRTNq7VahYlyZv%2F%2BWu35NOBE9j3Q4UrIuPioor0Mg%3D&reserved=0>
http://ichthyology.biodiversity.ku.edu<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__ichthyology.biodiversity.ku.edu_%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3Dj2rK7vyxp8cSoveil2BmhQmN-tj7vMEkd4t1nFaOzHs%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=23k9DwLeTI0t5blmGe9txsnGWc2spmYG%2FCmCf4QqTcQ%3D&reserved=0>
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From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> On Behalf Of Katrina Derieg
Sent: Tuesday, May 24, 2022 3:03 PM
To: Watters, Jessa L. <jwatters at ou.edu<mailto:jwatters at ou.edu>>; Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: Re: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

I also was unable to buy a Datamax, but we ended up with a GoDEX ZX430i: https://www.godexprinters.co.uk/industrial/zx430i<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam10.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fwww.godexprinters.co.uk-252Findustrial-252Fzx430i-26data-3D05-257C01-257Cabentley-2540ku.edu-257C58b94bf4f90a423be79b08da3dc08423-257C3c176536afe643f5b96636feabbe3c1a-257C0-257C0-257C637890195649026577-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3Dn5zXotcV0rkgDgDxlaM51a-252BPfDUxgin7wEozh7p1n6c-253D-26reserved-3D0%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DUHMIdPp78Mn7XzwviBVqGBL1V_o6cKjMeEb9Y01gs3I%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=DrvJK3iLBpkmFqsj3x9EJLL36qdlVhG65nqpZywQDZA%3D&reserved=0>
Pros:

  *   Much cheaper than the Honeywell printers, even with the cutter (which cost almost as much as the printer itself)
  *   Prints tiny characters very clearly
  *   Connecting and setting up drivers was easy
Cons: an absolute pain in the neck to use in almost every way.

Not once have I printed a label successfully on the first try. I have to hand feed the label paper (we use Tyvek Brillion) every time I print or else the rollers won’t grab it. I don’t recommend using this medium; it curls on the edges after some time in ethanol. Frequently, the cutter will cut the label before it finished printing it, and then will print the second half of the label and then claim that it is jammed (when it isn’t). I have wasted so much of that pricy Tyvek paper. When I turn the printer off, half of the settings aren’t saved, so I just have to leave the printer on all the time unless I want to spend 30 minutes figuring out what all the settings were before.

I really identify with the statement: “I just spent ~1 hr last week printing 10 labels…” because this is usually what happens to me too. I have been putting off labeling jars because it is so frustrating to print labels.

I’m becoming increasingly convinced that thermal printers are not the way to go. Seems like everyone has horror stories, regardless of the brand.

Best of luck to you!

Katrina Derieg
Vertebrate Zoology Collections Manager
Natural History Museum of Utah (UMNH)
301 Wakara Way
Salt Lake City, Utah 84108
Email: kderieg at nhmu.utah.edu<mailto:kderieg at nhmu.utah.edu>
Mobile: (801) 707-4819 | Office: (801) 587-5787
she/her

From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> On Behalf Of Watters, Jessa L.
Sent: Tuesday, May 24, 2022 1:22 PM
To: Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>; nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>
Subject: Re: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

We bought the following machine last Fall: Honeywell PX940
https://www.cdwg.com/product/honeywell-px940-3-core-300-dpi-thermal-industrial-printer/5712690?pfm=srh<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam10.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fwww.cdwg.com-252Fproduct-252Fhoneywell-2Dpx940-2D3-2Dcore-2D300-2Ddpi-2Dthermal-2Dindustrial-2Dprinter-252F5712690-253Fpfm-253Dsrh-26data-3D05-257C01-257Cabentley-2540ku.edu-257C58b94bf4f90a423be79b08da3dc08423-257C3c176536afe643f5b96636feabbe3c1a-257C0-257C0-257C637890195649026577-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3Dm5t0ehml6bj07HBfDvkrEp-252FKcF-252FwJ16bKcy-252FbDwATNU-253D-26reserved-3D0%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DooggR5PKsaUxr4ndi0Yo7pcXXPqjB1KCkti_zHupar8%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bTEquzqjPvVrb0PrNEa6Lx3aOZvAXwwSQAXAHYZNUPo%3D&reserved=0>

It has been a total disaster and we all feel like we wasted a few thousand dollars. Details are as follows:

  1.  Connecting it to a device was harder than it should have been (our in-house IT could not do it without Honeywell customer service help).
  2.  It prints very faintly. We have it turned up to maximum density and it is just barely at the darkness our old Datamax was on a regular setting (and we have been informed by Honeywell that printing at darkest setting with cause it to die out faster…)
  3.  It doesn’t seem to recognize the media we already had (supposedly “standard” and can fit any thermal printer). This results in us having to open and shut the print head before every label, just to trick it into recognizing there is media present. It also ejects/feeds about 4-5 labels worth of media after each label.
  4.  There is no built-in cutter to cut your labels for you (not sure if that is just a model issue or none of these Honeywell ones have it; the company seemed confused by this concept)
  5.  We use FileMaker as our specimen database and our presets on labels there print ok, but the ones in Excel do not (and we basically have to do weird re-formatting things in Excel every time we create a new label)

We have tried a new printhead, thinking it would fix the faintness issue (#2), but it did not. We also requested the “official” Honeywell media sample thinking maybe it would start to recognize it (perhaps fixing multiple issues in #3). They have not sent the media yet (requested over a month ago), so I assume we will have to eventually break down and just buy it ourselves, hoping it fixes the problem. See attached specs from the company.

In the meantime, as an example, I just spent ~1 hr last week printing 10 labels…

Jessa


___________________________________________________
Jessa Watters, M.S.
Collection Manager, Herpetology
Sam Noble Museum
2401 Chautauqua Ave.
Norman, OK 73072
jwatters at ou.edu<mailto:jwatters at ou.edu>
https://jessawatters.weebly.com/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam10.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fjessawatters.weebly.com-252F-26data-3D05-257C01-257Cabentley-2540ku.edu-257C58b94bf4f90a423be79b08da3dc08423-257C3c176536afe643f5b96636feabbe3c1a-257C0-257C0-257C637890195649026577-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3DQZEIqmq-252BjYFdx75jEL1lN2Y5yiuocS4UWxEy55kz5kA-253D-26reserved-3D0%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DZGxAdS1zCY9G4GVlloPayBPS5ZRjpoIHd_7zN_0DKA8%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2B6vyVNiMEMFTMm6wT83QgCl%2BOJ8cjDEGLY7MCxRbiik%3D&reserved=0>
405-325-7771 (phone)
405-325-7699 (fax)
https://samnoblemuseum.ou.edu/collections-and-research/herpetology/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam10.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fsamnoblemuseum.ou.edu-252Fcollections-2Dand-2Dresearch-252Fherpetology-252F-26data-3D05-257C01-257Cabentley-2540ku.edu-257C58b94bf4f90a423be79b08da3dc08423-257C3c176536afe643f5b96636feabbe3c1a-257C0-257C0-257C637890195649026577-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3DYuy8rqj8YWURhcSy8mm5Lx2-252BiNlkBxbwJ05OOloRvV8-253D-26reserved-3D0%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DpZI1O-904P1ZK9sizqvBZ3uFfQ7xzSnMLj-4CkL-Q0g%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jWytKVvShAas0KTl3Her3F%2FTTKi%2FABfbelxuIKkoBO0%3D&reserved=0>
pronouns: she, her, hers



From: Nhcoll-l <nhcoll-l-bounces at mailman.yale.edu<mailto:nhcoll-l-bounces at mailman.yale.edu>> on behalf of Mary Sollows <Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>>
Date: Wednesday, May 18, 2022 at 6:55 AM
To: nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu> <nhcoll-l at mailman.yale.edu<mailto:nhcoll-l at mailman.yale.edu>>
Subject: [Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.
Hello,

I would like to know if anyone has experience using the following thermal label printer for collections stored in ethanol:  HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC., FULL TOUCH DISPLAY, UNIVERSAL FW, ETH, USB, SERIAL, LOW POWER BLUETOOTH, RIBBON INK IN/OUT, MEDIA CORE 3 INCH, DT AND TT, 300 DPI, US POWER CORD.

Our efforts to purchase a Datamax or CAB/Squix were unsuccessful last year because of supply issues so we purchased a Honeywell option.  We returned it to Honeywell in January because it was defective and we have now been offered the option to replace it with a slightly different model, the HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.

I am also curious if anyone knows of a museum service available to have thermal labels printed by an external organization using the appropriate media and SDR ribbon?  I don’t want to run the risk of “Alphabet soup” in the jars of ethanol caused but incorrect ribbon. We need to deal with a large backlog of labels to be printed that have been accumulating over the past 2 years.  As always, I really appreciate your advice.

Best regards,

Mary Sollows
Invertebrate Zoology
Department of Natural History / Département d’histoire naturelle
New Brunswick Museum / Musée du Nouveau-Brunswick
277 Douglas Ave.
Saint John, New Brunswick
Canada  E2K 1E5

Mary.Sollows at nbm-mnb.ca<mailto:Mary.Sollows at nbm-mnb.ca>
tel: (506) 643-2365
fax: (506) 643-2360 t was defectivt

http://www.nbm-mnb.ca/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam10.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.com-252Fv3-252F-5F-5Fhttp-253A-252Fwww.nbm-2Dmnb.ca-252F-5F-5F-253B-21-21GNU8KkXDZlD12Q-2156lbnZS1-5FfoWfdh4wFFp1XbQkvZdItQGWx5EXTsbPhqk0anZvrN-2Dh7tLM6Tg7xB1Z-5FPgAMJR9rsNcZULXkyQmt2dGw-2524-26data-3D05-257C01-257Cabentley-2540ku.edu-257C58b94bf4f90a423be79b08da3dc08423-257C3c176536afe643f5b96636feabbe3c1a-257C0-257C0-257C637890195649182837-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3DBxof5WU5JmNiTHYg-252FgABL-252Bfb6Z3Q6XBi8chhYDNUjAI-253D-26reserved-3D0%26d%3DDwMGaQ%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3DMCIx6IevDpZN7oPx8SAIb6_HvqHJFo2if2SZHHR4kiQ%26m%3DsTy-G_CVxQngMqv9WkYc4pmzS6nFX5nbNhUYYxQVK0v5suODUUJNO0cgjlaGsFpC%26s%3DBP10cHXc77r2pubG9YjLU8XLQoGXxSzUT_GX4AzG_bY%26e%3D&data=05%7C01%7Cabentley%40ku.edu%7Cbe45bd1ccb944fa3e08e08da3e56a7ce%7C3c176536afe643f5b96636feabbe3c1a%7C0%7C0%7C637890839169616096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TNco6iqZ2Yup63Ou2PfKop4GP%2BpR3rhS27DT0ylRSAI%3D&reserved=0>



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