<div dir="ltr"><div>We are having a label printer problem that supposedly no one else has, so I'm asking around to see if it really is only us, or whether that no one else has noticed.</div><div><br></div><div>The problem is that we are able to scrape off the ink with a fingernail from our thermal transfer labels after they've been soaked in ethanol for a few minutes. We're using a relatively new Datamax H-4408, with supposedly chemical-resistant resin ribbon, and polyester paper. This shouldn't happen, and I know that we've been able to successfully print labels where we couldn't scratch off the ink. With this printer. But it keeps recurring, and we don't know whether it's the supplier (Alpha Systems), the manufacturer, our printer (lemon? doubtful, it's the second one), or us. Please answer this quick survey.</div><div><ol><li>With a recently printed label, soaked in ethanol for a few minutes, are you able to scratch off ink with your fingernail?<br></li><li>What make/model of printer do you use?<br></li><li>What are the heat and print speed settings on the printer?<br></li><li>Which ribbon and paper do you use?<br></li><li>Who do you order your supplies from?<br></li><li>We've also had problems with fine white threads coming off the polyester paper and clogging the print head. Anyone else experience this?<br></li></ol></div><div>Thanks for your time,<br></div><div>Jon</div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><p><b><span style="font-family:Arial,sans-serif;color:rgb(103,144,68)">Jon D. Fong</span></b><b><span style="font-family:Arial,sans-serif;color:rgb(0,125,0)"><br>
</span></b><span style="font-family:Arial,sans-serif;color:rgb(125,125,125)">Curatorial Assistant / Programmer<br></span><span style="color:rgb(125,125,125);font-family:Arial,sans-serif">Dept. of Ichthyology<br></span><span style="color:rgb(125,125,125);font-family:Arial,sans-serif">California Academy of Sciences<br></span><span style="font-family:Arial,sans-serif"><font color="#7d7d7d">p. <a href="tel:415.379.5280" value="+14153795280" target="_blank">415.379.5280</a><br></font></span><a href="mailto:jfong@calacademy.org" style="font-family:Arial,sans-serif" target="_blank">jfong@calacademy.org</a><br><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.calacademy.org_&d=AwMFaQ&c=-dg2m7zWuuDZ0MUcV7Sdqw&r=CLFZJ3fvGSmDp7xK1dNZfh6uGV_h-8NVlo3fXNoRNzI&m=DZDdm2wlHnfVgLhJharUgWRwNp9WCS41oYFq7-Q9QUA&s=JfMke5N_7qSiUljy0kSAvNoRhfZyGLPrDbfs_3vUf90&e=" target="_blank"><span style="font-family:Arial,sans-serif">www.calacademy.org</span></a></p><p><span style="font-family:Arial,sans-serif;color:rgb(125,125,125)">55 Music Concourse Drive<br>
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