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<p class="MsoNormal"><span style="font-size:11.0pt">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Belated follow-up to my rant below, just in case it helps anyone else. Even after our graduate RA spent hours over multiple weeks with Honeywell customer service and resolved none of our problems, our new
IT guy sat down with our machine for 2 hours today and fixed nearly every issue!! If anyone wants advice on this machine, I can probably put you in touch with him directly (I myself was not involved in the process).
</span><span style="font-size:11.0pt">Most were easy built-in settings, once he found the right menus on the machine (not in the program we use to print). See edits to my original text, below each in
<span style="color:red">red</span>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:11.0pt">Connecting it to a device was harder than it should have been (our in-house IT could not do it without Honeywell customer service help).<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:11.0pt">It prints very faintly. We have it turned up to maximum density and it is just barely at the darkness our old Datamax was on a regular setting (and we
have been informed by Honeywell that printing at darkest setting with cause it to die out faster…).
<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l2 level2 lfo3">
<span style="font-size:11.0pt">This was fixed by adjusting the heat output settings, NOT the darkness setting.<o:p></o:p></span></li></ul>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:11.0pt">It doesn’t seem to recognize the media we already had (supposedly “standard” and can fit any thermal printer). This results in us having to open and
shut the print head <u>before every label</u>, just to trick it into recognizing there is media present. It also ejects/feeds about 4-5 labels worth of media after each label.<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l2 level2 lfo3">
<span style="font-size:11.0pt">While we may still not be using the preferred media, he got it to at least stop thinking it was “out of media” by turning off the sensor that is at the front of the machine, just where the label pops out.<o:p></o:p></span></li><li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l2 level2 lfo3">
<span style="font-size:11.0pt">The second half of this issue was fixed by changing the setting for the type of media. It now prints continuously with no issue.
<o:p></o:p></span></li></ul>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:11.0pt">There is no built-in cutter to cut your labels for you (not sure if that is just a model issue or none of these Honeywell ones have it; the company seemed
confused by this concept)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:11.0pt">We use FileMaker as our specimen database and our presets on labels there print ok, but the ones in Excel do not (and we basically have to do weird re-formatting
things in Excel <u>every time</u> we create a new label)<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l2 level2 lfo3">
<span style="font-size:11.0pt">He is now working on pre-sets now to hopefully avoid this issue too!<o:p></o:p></span></li></ul>
</ol>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We also requested the “official” Honeywell media sample thinking maybe it would start to recognize it (perhaps fixing multiple issues in #3). They have not sent the media yet (requested over a month ago),
so I assume we will have to eventually break down and just buy it ourselves, hoping it fixes the problem.
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l0 level1 lfo5">
<span style="font-size:11.0pt">Honeywell customer service is clearly not great; we have still only received the “black” ribbon not the “white” so we can’t really try out the “preferred” media yet (even though the request was nearly 2 months ago). Additionally,
the roll they sent is NOT 4” wide which is what all our labels are set for…<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Best of luck in your own printing endeavors!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Jessa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in">___________________________________________________</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Jessa Watters, M.S.</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Collection Manager, Herpetology</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Sam Noble Museum</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">2401 Chautauqua Ave.</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Norman, OK 73072</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">jwatters@ou.edu</span><span style="font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Tahoma",sans-serif;color:black"><a href="https://jessawatters.weebly.com/"><span style="font-family:"Calibri",sans-serif;border:none windowtext 1.0pt;padding:0in">https://jessawatters.weebly.com/</span></a><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">405-325-7771 (phone)</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">405-325-7699 (fax)</span><span style="font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in"><a href="https://samnoblemuseum.ou.edu/collections-and-research/herpetology/"><span style="font-family:"Calibri",sans-serif">https://samnoblemuseum.ou.edu/collections-and-research/herpetology/</span></a></span><span style="font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in">pronouns: she, her, hers</span><span style="font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in"> </span><span style="font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Watters, Jessa L. <jwatters@ou.edu><br>
<b>Date: </b>Tuesday, May 24, 2022 at 2:21 PM<br>
<b>To: </b>Mary Sollows <Mary.Sollows@nbm-mnb.ca>, nhcoll-l@mailman.yale.edu <nhcoll-l@mailman.yale.edu><br>
<b>Subject: </b>Re: HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt">We bought the following machine last Fall: Honeywell PX940</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="https://www.cdwg.com/product/honeywell-px940-3-core-300-dpi-thermal-industrial-printer/5712690?pfm=srh">https://www.cdwg.com/product/honeywell-px940-3-core-300-dpi-thermal-industrial-printer/5712690?pfm=srh</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It has been a total disaster and we all feel like we wasted a few thousand dollars. Details are as follows:</span><o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo4"><span style="font-size:11.0pt">Connecting it to a device was harder than it should have been (our in-house IT could not do it without Honeywell customer service help).</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo4"><span style="font-size:11.0pt">It prints very faintly. We have it turned up to maximum density and it is just barely at the darkness our old Datamax was on a regular setting (and we
have been informed by Honeywell that printing at darkest setting with cause it to die out faster…)</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo4"><span style="font-size:11.0pt">It doesn’t seem to recognize the media we already had (supposedly “standard” and can fit any thermal printer). This results in us having to open and
shut the print head <u>before every label</u>, just to trick it into recognizing there is media present. It also ejects/feeds about 4-5 labels worth of media after each label.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo4"><span style="font-size:11.0pt">There is no built-in cutter to cut your labels for you (not sure if that is just a model issue or none of these Honeywell ones have it; the company seemed
confused by this concept)</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo4"><span style="font-size:11.0pt">We use FileMaker as our specimen database and our presets on labels there print ok, but the ones in Excel do not (and we basically have to do weird re-formatting
things in Excel <u>every time</u> we create a new label)</span><o:p></o:p></li></ol>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We have tried a new printhead, thinking it would fix the faintness issue (#2), but it did not. We also requested the “official” Honeywell media sample thinking maybe it would start to recognize it (perhaps
fixing multiple issues in #3). They have not sent the media yet (requested over a month ago), so I assume we will have to eventually break down and just buy it ourselves, hoping it fixes the problem. See attached specs from the company.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">In the meantime, as an example, I just spent ~1 hr last week printing 10 labels…</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Jessa</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in"> </span><o:p></o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in">___________________________________________________</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Jessa Watters, M.S.</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Collection Manager, Herpetology</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Sam Noble Museum</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">2401 Chautauqua Ave.</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">Norman, OK 73072</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">jwatters@ou.edu</span><o:p></o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Tahoma",sans-serif;color:black"><a href="https://jessawatters.weebly.com/"><span style="font-family:"Calibri",sans-serif;border:none windowtext 1.0pt;padding:0in">https://jessawatters.weebly.com/</span></a><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">405-325-7771 (phone)</span><span style="font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="color:black;border:none windowtext 1.0pt;padding:0in">405-325-7699 (fax)</span><o:p></o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in"><a href="https://samnoblemuseum.ou.edu/collections-and-research/herpetology/"><span style="font-family:"Calibri",sans-serif">https://samnoblemuseum.ou.edu/collections-and-research/herpetology/</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:black;border:none windowtext 1.0pt;padding:0in">pronouns: she, her, hers</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-CA" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-CA" style="font-size:12.0pt;color:black">Nhcoll-l <nhcoll-l-bounces@mailman.yale.edu> on behalf of Mary Sollows <Mary.Sollows@nbm-mnb.ca><br>
<b>Date: </b>Wednesday, May 18, 2022 at 6:55 AM<br>
<b>To: </b>nhcoll-l@mailman.yale.edu <nhcoll-l@mailman.yale.edu><br>
<b>Subject: </b>[Nhcoll-l] HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black">Hello,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black">I would like to know if anyone has experience using the following thermal label printer for collections stored in ethanol: HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC., FULL
TOUCH DISPLAY, UNIVERSAL FW, ETH, USB, SERIAL, LOW POWER BLUETOOTH, RIBBON INK IN/OUT, MEDIA CORE 3 INCH, DT AND TT, 300 DPI, US POWER CORD. </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black">Our efforts to purchase a Datamax or CAB/Squix were unsuccessful last year because of supply issues so we purchased a Honeywell option. We returned it to Honeywell in January because
it was defective and we have now been offered the option to replace it with a slightly different model, the HONEYWELL, PX940 PRINTER, VERIFIER W/PERPETUAL LIC.
</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black">I am also curious if anyone knows of a museum service available to have thermal labels printed by an external organization using the appropriate media and SDR ribbon? I don’t want
to run the risk of “Alphabet soup” in the jars of ethanol caused but incorrect ribbon. We need to deal with a large backlog of labels to be printed that have been accumulating over the past 2 years. As always, I really appreciate your advice.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black">Best regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">Mary Sollows</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">Invertebrate Zoology</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">Department of Natural History</span><span lang="FR-CA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA"> / Département d’histoire naturelle
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<p class="MsoNormal"><span lang="FR-CA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">New Brunswick Museum / Musée du Nouveau-Brunswick</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">277 Douglas Ave.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">Saint John, New Brunswick</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">Canada E2K 1E5</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA"><a href="mailto:Mary.Sollows@nbm-mnb.ca"><span style="color:black">Mary.Sollows@nbm-mnb.ca</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">tel: (506) 643-2365</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA">fax: (506) 643-2360 t was defectivt</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-CA"><a href="https://urldefense.com/v3/__http:/www.nbm-mnb.ca/__;!!GNU8KkXDZlD12Q!56lbnZS1_foWfdh4wFFp1XbQkvZdItQGWx5EXTsbPhqk0anZvrN-h7tLM6Tg7xB1Z_PgAMJR9rsNcZULXkyQmt2dGw$"><span style="color:black">http://www.nbm-mnb.ca/</span></a></span><o:p></o:p></p>
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