[yul-naco] OCLC: New problem searching authorities

[Patricia Thurston]

Hello All.

In case anyone might be interested in quickly checking on the status 
of this (or any Connexion) problem via the "OCLC system alerts" site:
http://www.oclc.org/support/systemalerts/
They're sometimes behind in their postings; but the site can provide 
some useful information.

Patricia

At 09:32 AM 4/9/2007, Manon Theroux wrote:
>Last week, Steven Arakawa forwarded a message from OCLC notifying us 
>that their problems with authority file searching had been resolved. 
>Well, now there is a NEW problem affecting the personal name browse 
>index. Sigh. Read below.
>
>-Manon
>
>=============================
>From:    "Dean,Becky" <deanr at OCLC.ORG>
>Subject: New Known problem added
>
>A new known problem impacting the Client has been added to the Known
>problems page:
><http://www.oclc.org/connexion/support/client_known_problems.htm#searchi>http://www.oclc.org/connexion/support/client_known_problems.htm#searching 
>
>
>The new entry (noted below) covers the situation when browse queries are
>resulting in error messages.  Staff are continuing to investigate both
>the problem and its resolution, and updates will be posted to this list.
>
>To clarify, the System Alert problem impacting authorities (noted at the
>end of this message) and updated to RESOLVED status impacted the ability
>to search the authority file using derived key searching.  Some users
>also report the problems with keyword searching.
>
>Should users experience any problems involving derived key and/or
>keyword searching, please contact your Regional Service Provider or
>OCLC's Customer Service Support Staff.
>
>Thank you for your patience,
>--Becky
>
>OCLC
>6565 Kilgour Place
>Dublin, OH 43017
>deanr at oclc.org
>1-800-848-5878, ext. 5144
>
>=================
>
>NEWLY ADDED KNOWN PROBLEM
>
>Some browses for authority personal name headings fail; you get an error
>message. Some personal name browses result in the error message, "Transaction
>failed. Your host connection may have been lost." This problem appears
>to affect only the Personal Names (pn:) browse index.
>
>Workarounds:
>
>*       Truncate the browse query to fewer characters.
>
>Example: A browse for the personal name heading Lyon, Gary results in
>the error message, but a browse for Lyon returns correct results.
>
>Or
>
>*       For this index, use keyword or derived key searching instead of
>browsing.
>
>=================
>OCLC System Alert
>Posted: 4/5/2007 7:51:11 AM ET
>Authorities searching/browsing problems
>Alert Status: RESOLVED
>
>Description:
>Users have reported problems accessing the authority file using derived
>and keyword searching as well as phrase browsing.
>=================
>________________________________________
>
>YUL-NACO Archives: http://mailman.yale.edu/pipermail/yul-naco/

Patricia Thurston
Assistant Head, Catalog & Metadata Services
Team Leader, Slavic & East European Team
Sterling Memorial Library
Yale University

Phone: (203) 432-8424
Fax: (203) 432-7231 
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