[NHCOLL-L:4882] RE: Don't use DHL to ship

[Bentley, Andrew Charles]

Hi all

 

I emailed my contact at DHL (from our dangerous goods round table in Oklahoma) and received the below response.  I thought it would be of interest to share this information - specifically the channels of contact for any issues that you may have.

 

Andy

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Andy Bentley
Ichthyology Collection Manager/Specify Usability Lead
University of Kansas
Natural History Museum & Biodiversity Research Center
Dyche Hall
1345 Jayhawk Boulevard
Lawrence, KS, 66045-7593
USA

Tel: (785) 864-3863
Fax: (785) 864-5335
Email: ABentley at ku.edu       
                                                
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________________________________

From: Jerry Freeman (DHL US) [mailto:Jerry.Freeman at dhl.com] 
Sent: Monday, July 19, 2010 1:51 PM
To: Bentley, Andrew Charles
Cc: dangerous goods
Subject: RE: [NHCOLL-L:4869] RE: Don't use DHL to ship

 

Andy -

 

Thanks for bringing this to my attention.  As you know, dangerous goods regulations can be rather complex to understand and convey to customers, shippers and others involved in the transportation of dangerous goods.  The depth of knowledge needed to respond to customers asking questions about dangerous goods usually is not best addressed through out general customer service line (1-800-CALL-DHL). 

 

Therefore, DHL Express has an International Dangerous Goods Hotline for customers that can be reached 1-866-817-3794 from 7am-11pm (US Eastern -Mon-Fri.).  We can also be reached via email at dangerousgoods at dhl.com 

 

Our customer service departments know to transfer customers to this line if necessary; however, please share this number with your colleagues.

 

For future, should you be made aware of any other situations where our customers are not getting accurate information or need assistance with any dangerous goods issue that is not satisfactorily addressed through our customer service line, please provide us details (DHL air waybill, shipper information etc..) to assist in this matter or direct them to us. 

 

Regards

 

_________________________

Jerry W. Freeman

Manager, Dangerous Goods

Network Air Operations & Compliance

 

DHL Express (USA) Inc.

236 Wendell H. Ford Blvd. 

Erlanger, KY 41018 USA

 

Office:  +1-859-817-8492

Fax:     +1-859-817-8178

International Dangerous Goods Hotline: 1-866-817-3794

jerry.freeman at dhl.com  

http://web.us.dhl.com/hazmat 

www.dhl-usa.com 

 

"DHL Express and its partners are committed to the safe and reliable transportation of dangerous goods."

 

This message is from DHL Express and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this e-mail and its attachments is strictly prohibited. 

 

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