[Yulcat-l] FW: Update on Cataloger's Desktop service interruption - April 4th

[Arakawa, Steven]

If you have been having problems logging in to Cataloger's Desktop, see below.

Steven Arakawa 
Catalog Librarian for Training & Documentation
Catalog & Metadata Services, SML, Yale University
P.O. Box 208240 New Haven, CT 06520-8240  
(203)432-8286 steven.arakawa at yale.edu

-----Original Message-----
From: Cataloger's Desktop Forum [mailto:DESKTOP at LISTSERV.LOC.GOV] On Behalf Of Johnson, Bruce
Sent: Monday, April 04, 2011 12:34 PM
To: DESKTOP at LISTSERV.LOC.GOV
Subject: [Desktop] Update on Cataloger's Desktop service interruption - April 4th

Colleagues:

       This is an update about the recovery effort from the March 29th Cataloger's Desktop service interruption.  Desktop has been available and stable since late Wednesday afternoon.  We have confirmed that all subscription information is current and up-to-date, so no library has lost access to the service.

        We have determined that a corrupted table has been preventing some subscribers from accessing Cataloger's Desktop, and that the data on a portion of the table is unrecoverable. We have just completed the file clean-up process.  

        Please check to confirm that your personal login is working. If it is not, you will need to re-create your personal login and preferences by following the instructions found in http://www.loc.gov/cds/desktop/training/2-Login.pdf .  Please remember that it is very important to use your work email address as your Cataloger's Desktop user ID. 

        After confirming that your personal login works, please also review your personal preferences to ensure that they are correct. If not, please click the blue cog on the rail on the left-hand side of Cataloger's Desktop to make whatever changes are needed. A "Preferences at-a-glance" online tutorial is available at http://www.loc.gov/cds/desktop/training/3-Preferences.pdf . 

        Please contact us OFFLIST at desktop-info at loc.gov if you have any problems accessing Cataloger's Desktop or with creating, deleting, or managing Desktop personal accounts.

        We regret any inconvenience this may have caused. Thank you for your patience and your support.

Bruce


Bruce Chr. Johnson
The Library of Congress
Policy & Standards Division
Washington, DC 20540-4263 USA



bjoh at loc.gov
www.loc.gov
202.707.1652 (voice)
202.707.1334 (fax)