[Nhcoll-l] Job posting - Specify Collections Consortium (SCC) Technical Support Manager, Biodiversity Institute, University of Kansas

[Bentley, Andrew Charles]

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25752&siteid=5541&AReq=22108BR#jobDetails=4528279_5541



Salary: $50,000 minimum

Start date: 13 June 2022

Application review begins: 24 May 2022

Work location:  Hybrid, Lawrence campus and remote



Position Overview



The Technical Support Manager's primary responsibility will be managing the help desk support services of the Specify Collections Consortium (SCC), an international organization of natural history museums. The Manager will exercise independent judgment and professional discretion in performing their duties with fulfillment and member relationship activities.

The Technical Support Manager will report to the SCC Membership and Fulfillment Officer and will interact daily with SCC staff members. The Manager will communicate extensively with collection scientists from SCC member institutions to provide front-line technical support and problem-solving. The Manager will configure and customize Specify software and provide guidance and training for Specify users in its function and use. The successful candidate will supervise part-time student employees who will help provide technical support. The Manager will help evaluate requested software features, test new software releases and will represent the Consortium in virtual member and community forum meetings and in occasional webinars.

The ideal candidate will have strong interpersonal and project management skills and a working knowledge of computing and databases. Prior experience with Specify software or museum data is not required, and training will be provided. Depending on public health conditions, the position may require occasional travel to member sites or conferences.

The University of Kansas offers a generous benefits package including robust health plan options, retirement plan contribution matching, up to 176 hours of paid vacation earned per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day. KU is located in the lovely, bucolic college town of Lawrence, Kansas with outstanding schools and cultural activities.


Required Qualifications

  1.  Bachelor's degree in STEM or business-related field or Associate's degree in STEM or business-related field and 1 year related experience.
  2.  Proficient at task prioritizing and time management, ability to track and accomplish tasks to meet deadlines as evidenced by previous work experience.
  3.  Proficient with desktop computing as evidenced by previous work experience.
  4.  Proficient writing and editing skills as evidenced by application materials and past writing projects.
  5.  Demonstrable highly collaborative work habits, team collaboration and communication skills as evidenced by interview and referees.

Preferred Qualifications

  1.  Experience working in a customer fulfillment/service position.
  2.  Experience working with databases in a museum or science context, especially MySQL or MariaDB databases.
  3.  Bachelor's degree in STEM, collections, or business discipline.
  4.  Working knowledge of Specify Software, and structure and syntax of XML documents.
  5.  Enthusiasm for problem-solving and for learning new skills and for completing tasks, as evidenced in interview and in application materials.


Contact Theresa Miller with questions - support at specifysoftware.org<mailto:support at specifysoftware.org>
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Andy Bentley
Ichthyology Collection Manager
University of Kansas
Biodiversity Institute
Dyche Hall
1345 Jayhawk Boulevard<x-apple-data-detectors://9/>
Lawrence, KS, 66045-7561<x-apple-data-detectors://9/>
USA<x-apple-data-detectors://9/>

Tel: (785) 864-3863<tel:%28785%29%20864-3863>
Fax: (785) 864-5335<tel:%28785%29%20864-5335>
Email: abentley at ku.edu<mailto:abentley at ku.edu>
ORCID: https://orcid.org/0000-0002-3093-1258
http://ichthyology.biodiversity.ku.edu<http://ichthyology.biodiversity.ku.edu/>
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