[Yulcat-l] Cataloger's Desktop: yesterday's problems plus enhancements news

[Steven Arakawa]

 From this morning's Cataloger's Desktop list

--Steven Arakawa


Message-ID:  <s4631e2e.032 at loc.gov>
Date:         Thu, 11 May 2006 11:23:57 -0400
Reply-To: "Cataloger's Desktop Forum" <DESKTOP at loc.gov>
Sender: "Cataloger's Desktop Forum" <DESKTOP at loc.gov>
From: Bruce C Johnson <bjoh at loc.gov>
Subject: Re: Is Cataloger's Desktop down?

Colleagues:

    My apologies for not responding to the list sooner. As luck would have 
it Desktop went down yesterday afternoon while I was riding home with my 
carpool.  I really appreciate my colleague, Byron Copley, for updating the 
list with available information.

    Here's what happened:

1.  Our contractor was in the process of installing an enhancement that had 
been appropriately tested on the development server.

2.  In the processing of installing the enhancement, something unexpectedly 
went wrong, and instead of reverting the production site to its previous 
state the programmer tried to fix the problem on the fly.  Obviously the 
problem was more complex than he anticipated, which lead to a 23 minute 
service interruption.  Normal service was restored at 4:36 PM Eastern time 
(8:36 PM GMT).

3.  Our contractor has reviewed server maintenance and problem resolution 
procedures with his staff to ensure that there should be no recurrence of 
this problem.  They fully appreciate that this sort of thing should never 
happen.

4.  The enhancement that was being rolled out yesterday afternoon and which 
will probably be rolled out this afternoon is that the Cataloging Service 
Bulletin (CSB) is being added to Cataloger's Desktop.  You should be able 
to search, view, and print CSB within Cataloger's Desktop within the next 
few hours.

    Our apologies for any inconvenience this has caused.  We appreciate 
your alerting us to the problem.

Best wishes,

Bruce


Bruce Chr. Johnson
President-Elect, Association for Library Collections & Technical Services 
(ALCTS)
a division of the American Library Association

and

Acting Assistant Chief
Cataloging Distribution Service
Library of Congress
Washington, DC 20540-4911 USA

202-707-1652 (voice)  bjoh at loc.gov
202-707-3959 (fax)


----------------------------------------------------------
Steven Arakawa
Catalog Librarian for Training & Documentation
Catalog Dept. Sterling Memorial Library. Yale University.
P.O. Box 208240 New Haven, CT 06520-8240
(203)432-8286 steven.arakawa at yale.edu