[Yulcat-l] Voyager cataloging module back to normal [WAS: Voyager Cataloging Interruption]

[Lovins, Daniel]

Dear colleagues, please see Steelsen's message below (and apologies for duplication)

________________________________
From: Smith, Steelsen <steelsen.smith at yale.edu>
Sent: Wednesday, July 10, 2024 12:16 PM
To: YUL Tech Services <yul_ts at yale.edu>
Cc: Wieda, Steven <steven.wieda at yale.edu>; Pearson, Audrey <audrey.pearson at yale.edu>
Subject: RE: Voyager Cataloging Interruption


Dear Colleagues,



Thank you to everyone for your patience while this issue was addressed.



Ex Libris was able to unlock the database without impacts on the OPAC or searching.



If you are still unable to save records even after restarting the Voyager client then please place at ticket<https://web.library.yale.edu/form/report-problem> with the Library IT helpdesk and we will try to address as soon as possible.



Best,

Steelsen



From: Smith, Steelsen <steelsen.smith at yale.edu>
Sent: Wednesday, July 10, 2024 10:57 AM
To: YUL Tech Services <yul_ts at yale.edu>
Cc: Wieda, Steven <steven.wieda at yale.edu>
Subject: Voyager Cataloging Interruption



Dear Colleagues,



Thank you to everyone who has reported issues with saving records in the catalog and for your patience while this was being investigated.



We believe that some server maintenance this morning interrupted an index regeneration – a process that ensures OPAC data is kept up-to-date and index-based catalog searching retrieves all records. This maintenance was performed to address heavy server load as we continue to prepare for migration.



We are working to bring the catalog online as soon as possible, and are consulting with the vendor to see if cancelling this job will have adverse effects on the OPAC. If it is not possible to cancel then the system may not be available to save new records until the afternoon.



I regret the both the inconvenience this is causing and the interruptions to work and we are doing our best to balance tuning the system for migration with meeting current operational needs.



Best,

Steelsen





​_______________________________________________

Steelsen Smith (he/him)

Associate Director for Client Services

Yale Library IT – Client Services and IT Operations

203.432.3333 (O) / 203.516.0406 (M)


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