[Yulpub] Ebscohost connection glitching

[Kimberly Parker]

We have been observing odd and intermittent difficulties getting through to 
the various Ebscohost databases with error messages directing people to 
close all browser windows and try again.

I spoke to Ebsco tech support who told me it's a known problem, and they 
are trying to get a better fix, but in the meantime, the situation can be 
corrected manually on each workstation demonstrating the problem by 
connecting to the below link.


http://search.epnet.com/RemoveCookie.aspx?d=N&cn=webauth

This removes the cookie that is the root cause of the problem.  As the 
cookie resides on individual machines, it becomes a matter of removing the 
cookie via the above link when someone encounters or reports the 
problem.  At some point, hopefully Ebsco will find a solution that won't 
require the manual intervention...

--Kim

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kimberly Parker
Head, Electronic Collections
SML 207A
432-0067
mailto:kimberly.parker at yale.edu