[Yulpub] Tracking reference activities

[Kelly Barrick]

Hello:
I'm forwarding this email from Danuta. I'm extending the deadline for
getting your department information to me through July 6th. Sorry for the
confusion.

Please let me know if you have any questions.

Kelly

---------- Forwarded message ----------
>Date: Wed, 13 Jun 2007 12:54:11 -0400
>To: YULPUB-L
>From: Danuta Nitecki <danuta.nitecki at yale.edu>
>Subject: Tracking reference activities
>Bcc: Maryetta
>
>I write to ask you to prepare for a change in the way that we will record
>reference activities with the start of the new fiscal year [July 1,
>2007].  Endorsed by the Public Services Management Council, the change is
>to use the automated tracking system [Reference Tracker].
>
>Earlier this spring there were demonstrations of the Reference Tracker
>web-based system which is currently being used by RSC, SSLIS and  East
>Asian to record reference transactions/statistics. To find out more about
>the Reference Tracking Project, began as a SCOPA grant,  please see
><http://www.library.yale.edu/scopa/grants/oldgrant.html>
http://www.library.yale.edu/scopa/grants/oldgrant.html
>(2005 grants, "Reference Service Statistics Pilot")
>
>All departments who provide reference service are encouraged to use this
>online system to record all reference statistics all the time. But at the
>very least this system must be used on Reference Sampling days in order to
>provide a more consistent and cohesive way of recording reference
>transactions.
>
>Attached is a screen-shot of the Reference Tracker which shows the current
>set-up and categories that are included.  Please review the attachment and
>if you have any questions, contact Kelly Barrick
>[kelly.barrick at yale.edu].   Some departments have asked whether there
>could be some tweaking of categories, for example, to include other patron
>categories or modes of receipt. There can be some changes made to these
>categories.
>
>To utilize the system in time for the new year or to make some changes for
>your unit, a few actions need to be taken.  By June 22, please send Kelly
>the following information if your unit has not already done so:
>1. NetIDs for all staff that will be using the database to record
>transactions;
>2. Any changes that you would like for your department or service point
>(additions or deletions) in the categories listed.
>
>I appreciate the initiative the Reference Group has taken to investigate
>the implement of this innovation to gather information about our reference
>activities and particularly to Kelly Barrick for offering to be the
>contact for any questions.   I look forward to having more data in the
>future to describe and analyze our reference services.
>
>Thanks, Danuta
>
>
>Danuta A. Nitecki
>Associate University Librarian
>Yale University
>Sterling Memorial Library
>P.O. Box 208240
>New Haven, CT  06520-8240
>phone:  203-432-1818
>fax:    203-432-1294
>danuta.nitecki at yale.edu
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